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Name:
Gender: Female
Date of birth:
Height: 165cm
Health: good
Origin: Hubei
Education: Junior College
Professional: flight attendant
Political outlook: Member
Education background: 2005.9-2008.7 graduated from Wuhan Business School aviation service major
Training experience: 2006.10 and 2007.10 months to participate in the Beijing aviation training and transportation center crew training and to get the primary flight attendants certificate.
2008.12 to participate in the primary training of civil aviation passenger or primary passenger transport officer certificate
Major in
Course: passenger service on the computer, service mentality and management skills.
Physical training, English listening and speaking, crew and Tourism English, Mandarin, language arts, overview of civil aviation, aviation and tourism laws and regulations, geography of air transportation, service etiquette and makeup, crew, foundation, civil aviation transport service French.
Practical experience:
2008.9-2009. East Star Aviation practice
2009.06 months to date Air China Hubei branch
Professional skills:
Good in cabin service and emergency response capability.
In the process of learning and work to cultivate a good sense of service
And good management skills and a good command of the BSP civil aviation sales system
Language ability:
Good command of listening, speaking, reading and writing.
Good Mandarin
Computer ability:
Familiar with windows operation, Word2003, Excel and Eterm system
Hobbies: MAYA model production, love to see the lyric literature books, dance
Outgoing personality: not only willing to social interaction, but also have the habit of independent thinking, the courage to challenge the old ideas, willing to innovate
Self evaluation:
Self confidence, optimism, positive, positive, good team work spirit
Take seriously every job and every opportunity to improve yourself and learn.
Have good service consciousness and working ability.
Objective
Flight Attendant.
Highlights
Extensive customer service experience. Excellent interpersonal communication skills Ability to remain calm in crisis situation Flexible Schedule
Experience
Air Pacific, Portland, OR
Flight Attendant, 1998 - Present
Performed all necessary flight attendant duties. Responsibilities included assisting customers with special needs or requests, meal and drink service, assisting pilots and other flight crew, and performing all relevant safety procedures.
Carnival Cruise Line
Cruise Attendant, 1994 - 1998
Attended passengers during tours on luxury cruise ships, which toured the Carribean and the Gulf of Mexico.
The Shoe Source, Charlotte, NC
Assistant Manager, 1990 - 1993
Responsible for overseeing all aspects of customer service for one Charlotte’s largest discount shoe outlets. Duties included opening and closing the store, hiring and training new recruits, and handling managerial functions if needed. Named employee of the month on nine seperate occasions.
Education
Certificate of Completion, 1997
Delta Flight Attendant Training School
A.A., Business, 1990
University of North Carolina, Ashville, NC
姓名:
性别:女 出生日期:1989.08.12
身高:165cm
健康:良好
籍贯: 湖北
学历:大专
专业:空乘
政治面貌:团员
教育背景:2005.9-2008.7毕业于武汉商贸学院航空服务专业
培训经历:2006.10和2007.10月参加北京航空培训运输中心乘务员初级培训并拿到初级乘务员证书.
2008.12参加民航客运员初级培训或初级客运员证书
主修专业
课程:机上旅客服务.服务心理和管理技能.民航客运服务
形体训练、英语听说、乘务与旅游英语、普通话、语言艺术、民航概论、航空及旅游法规、航空运输地理、服务礼仪与化妆、乘务基础、民航运输服务.法语
实践经历:
2008.9-2009.东星航空实习
2009.06月至今国航湖北分公司
职业技能:
具有熟练的客舱服务和机上应急能力
在学习和工作的过程中培养了具有良好的服务意识
和良好的管理能力和对BSP民航销售系统的熟练操作
语言能力:
英语良好具有一定的听、说、读、写能力
普通话良好
计算机能力:
熟悉windows操作,会运用Word2003,Excel办公软件及民航Eterm系统
爱好:MAYA模型制作、爱看抒情文学书籍、舞蹈
性格开朗:既乐于人际交往,又有独立思考的习惯,勇于挑战旧理念,乐于创新
自我评价:
自信,乐观.积极向上具有良好的团队合作精神
认真对待自己的每一份工作和争取每一次提高自己和学习的机会
具有较强的服务意识和工作能力.
联系方式: